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Rivian is as much as the duty, with 21 service facilities now open in US metropolitan areas together with Atlanta, Chicago, Denver, Houston, Las Vegas and Orlando. Half a dozen extra are deliberate by the top of the yr, the automaker stated. Its first service facility exterior the US, in Vancouver, British Columbia, opens within the fall.

Though the Irvine, California automaker final week introduced layoffs of about 6 p.c of its workforce, it stated it’ll proceed to rent for service positions and extra manufacturing facility employees.

Rivian doesn’t have conventional retailers. Slightly, its first “Rivian Hub” in Venice, California, close to Los Angeles, serves as a group hub for occasions and an expertise heart for Rivian merchandise.

One innovation that Rivian and different startups are utilizing to outperform conventional automakers is cell service. The corporate’s Bay Space service heart makes use of specifically outfitted R1Ts and bigger vehicles for bigger service jobs, Tomafsky stated.

“Lots of people will favor that we go to their residence or administrative center relatively than come right here,” Tomafsky stated. “We’ll alleviate that ache level,” notably the crushing visitors for lengthy intervals of the day within the space.

Rivian autos, with over-the-air updates, can be repaired with simply software program at occasions. And since they’re related to the cloud, some diagnostic companies may be carried out remotely, making in-person repairs sooner.

“We’re actually in an excellent groove proper now,” Tomafsky stated. “We do not need prospects to attend.”

The south San Francisco location will get aid from a Rivian service heart in San Jose scheduled to open this yr. The Silicon Valley metropolitan space stays the guts of the electrical automobile business, with Tesla’s manufacturing facility in Fremont and Lucid’s headquarters in Newark.

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