Kia’s supplier community will now have entry to a extra trendy, technology-based service line platform by means of a partnership with Affiniv, a software program agency specializing in automotive options.
The brand new digital platform, known as Final Service Lane, will assist Kia sellers simplify the service lane course of, prioritize effectivity and price effectiveness, and preserve the client linked all through the service expertise.
Service managers will be capable to make the most of the software to assign the proper technician to every job and preserve tighter management over the time spent on particular person appointments. It is going to additionally assist standardize the automobile inspection course of and allocate the suitable billable hours to every restore order.
The digital answer additionally aligns the service aspect of the dealership with client demand for extra transparency throughout automobile inspections and providers, in addition to the need to work together extra in a digital surroundings.
Clients will be capable to e book service appointments on-line with smartphones or handheld units and talk instantly with the service supervisor or technician through textual content message. The supplier may also work together with the appointment scheduling software by means of a desktop internet software.
After the automobile inspection, a digital diagnostic report will probably be despatched on to the client’s smartphone. The client can then evaluate and approve service suggestions proper from the cellphone.
Digitizing the service expertise may also assist Kia sellers entice and retain youthful expertise, as many candidates getting into the workforce are used to utilizing technology-based instruments.
Final Service Lane is an answer that Affiniv personalized for Kia’s particular wants.